As you are buying your SOLM goods directly from me lets keep terms and conditions simple! Most items are hand made and of really good quality. I don't see you having any issues. As we build the SOLM community we want every purchaser to be delighted with their SOLM products and to share with their own wider car communities. If you have any issues at all please get in touch and we will figure out a resolution together. We are quite the opposite of a faceless corporate machine and you are all important to me personally so just reach out to me directly folks.